Once the returned item is received, a gift certificate will be emailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at or use the return/exchange portal located on the top of the page. We only replace items if they are defective or damaged. Only full-priced items are eligible for return/refund. If you’ve done all of the above and you still have not received your refund yet, please contact us at and one of our team members will provide assistance. A lot of times instead of a new line showing a reversal charge/credit, the payment would just disappear from your pending section.Ĭontact your credit card company/financing company you used, it may take some time before your refund is officially posted but reaching out might help expedite the process. If you haven’t received a refund yet, please first check your bank statement. As noted, depending on the payment provider the process can take up to 10 business days(usually 3-5). Once you have received an email/text from us stating the refund has been processed, at this stage, it's completely out of our control but depends on the payment providers to decide when the refund will show up in your bank. The restocking fee might be applicable as noted in the return section. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 business days(depending on the payment provider). We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Special-ordered items cannot be canceled. You have 7 days to cancel an order, once the order has been processed(item packaged/ tracking number has been created), the cancellation will not be allowed but you may contact us for a return request if the item is eligible for return. All cancellations could be subject to 2.3% - 6% fee to cover transaction costs charged by third-party payment providers. Please ensure you have contacted us on availability before placing an order. Below is a list of some but now all of them, please be mindful when placing the order / considering a return: Some manufacturers would charge a restocking fee ranging from 10% - 30% of the original order value.
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